FAQ | Monoceros V2.2

What happens to the device once the package reaches its destination?

The device will be reused for another package.
How can I share the data with my partners?

Yes, data sharing is available through many options, get in touch for a demo.
Can you detect a package opening?

Naturally :)
Can the same device track an asset both during its storage and its transport?

Yes, the device automatically adapts its behaviours to monitor the asset through every step of the chain, during both transport and storage.
How long does the battery last?

The battery lasts many years, get in touch to explain your use case and we’ll give you a more precise estimate.
Where do you put the IoT device?

Everything is possible, it will depend on your use case and the events you want to detect.
What happens if the tracker isn't being used?

Nothing, the tracker will sleep as long as you don’t use it.
What happens when the battery is dead?

We’ll warn you when a battery is running low.
Do I have to train people working in the warehouses?

No special training is required. No manual inputs are needed for the system to work and the trackers have no buttons.
What infrastructure do I need to deploy?

None, Monoceros SmartM solution is plug&play, no additional infrastructure is needed for it to work.
Can it monitor the last mile?

Yes, Monoceros SmartM solutions can monitor assets from their manufacturing all the way to the last mile, even if it lasts many years.
Why are you different?

We are introducing the principles of smart-data for IoT. We developed this technology to solve two key challenges: - Have a solution that can work on the field without requiring any manual inputs. - Have a solution that can work for years on the field without any maintenance.
Do you have a mission?

Make the world’s trades more efficient. Making the supply chain more efficient improves the balance sheet of organisations while reducing the impact on the world’s resources.
How do I setup the itinerary and what happens if it changes?

When the monitored package / product / asset / item / shipment needs to be moved, the itinerary can be either specified on the platform, or through the REST API. Some information of the delivery may be modified when it’s active. But, to protect the data integrity, key information would require creating a new delivery.
Why a monthly subscription?

And since the number of devices your need can vary from one month to another, we decided to give you the flexibility of a monthly subscription.
Do I need to invest in an infrastructure to make it work?

Our devices are directly connected to the internet. Hence, no additional infrastructure is needed for the system to work. It works everywhere out of the box.
Is it a price per tracker?

You have different pricing options depending on the number of trackers you need and the forecasted length of usage.
What happens to the device at the end of the monitoring?

When the monitoring is over, the device can either be reused to monitor another object or sent back.
How do you automatically start / end the monitoring of a delivery?

During the setup of the system to your use case your Monoceros representative will study all the steps that can be automatized. After this onboarding phase, the system will be optimized to your specific needs in order to, among others, automatically detect the start and end of each monitoring. Hence, no specific training will be required for the people on the field to make the system work. The system is plug-and-play and ready to be deployed at large scale.
How do the alerts work?

All the alerts are set-up through the platform or the API. Different choice of alerts can be selected for each object, delivery or organization.
How do you collect data?

The smart-trackers work autonomously and are constantly connected to the internet. Hence, the data are always accessible though the Monoceros platform or the API.
How do you modify the sensors’ parameters?

Most of the parameters are simply updated through the platform or API. But some of the parameters require to contact you Monoceros’ sales representative.
How are the data protected?

Monoceros follows a secure-by-design approach to data protection to minimize the risks of cyber-attacks on the trackers.
Who has access to the collected data?

To access the data from a tracker, the user must have an account on the monoceros platform and must have been invited by the admin of the organization to see the data from this corresponding tracker.